Customer Care

Help And
FAQs

About Our Jewelry

Are the crystals you use natural?
Yes! We use only 100% natural, ethically sourced crystals in every HeartsLinked piece. Each stone is carefully selected for its unique energy and healing properties.
What is the meaning behind the heart shape?
Can I order matching jewelry for myself and my pet?

Healing & Crystal Questions

Do healing crystals really work?
Many people believe crystals can support emotional and energetic healing. While not a substitute for medical care, they are powerful tools for mindfulness, intention-setting, and personal growth.
What are some of the crystals you use and their properties?
Can pets benefit from healing crystals?


Orders And Shipping

How long will it take to receive my order?
We handcraft each piece to order. Please allow 2–5 business days for processing.
Shipping times:

USA: 3–7 business days

International: 7–21 business days
How can I track my order?
Do you ship internationally?


Jewelry Care

How do I care for my HeartsLinked jewelry?
Keep your jewelry dry and avoid exposure to perfumes or harsh chemicals

Store in a pouch or box when not in use

Clean gently with a soft, dry cloth

Recharge crystals by placing them in moonlight or on a piece of selenite


Returns & Exchanges

What is your return policy?
We accept returns of unworn, non-custom items within 14 days of delivery. Please email support@heartslinked.exorti.com to initiate a return.
Can I exchange a piece if I want a different stone?


Still have questions ?

We’re here for you!
Email us anytime at support@heartslinked.exorti.com and we’ll be happy to help.
London, Hyde Park Streetno 21
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